Customer Care Representative
Core
Front-line support for clinical research product lines via phone and email, handling equipment troubleshooting, data entry, and client inquiries.
Role type
Customer Care Representative (Clinical Research Support)
Builds
Support for Cardiac Safety, Respiratory, and ePRO product lines
Domain
Clinical research / Medical devices
Deliverable
client delivery
Required skills
Equipment troubleshooting, data entry, clinical irregularity reporting, fax monitoring, MS Office tools
Preferred skills
IT help desk experience, multilingual capabilities, pharmaceutical/medical device knowledge
Technologies
MS Office tools
Responsibilities
Resolve customer inquiries and equipment issues within 24 hours, enter and maintain client/site/patient data in database, monitor fax failures, report clinical irregularities and system malfunctions, provide recommendations for service setup and usage
Seniority
Entry-level to Junior, hands-on IC