Sr. Analyst, Global Analytic Insights
Core
Senior Analyst providing strategic business analysis, process improvement, and data-driven insights to internal units and clients.
Role type
Senior Business Analyst (Strategic Insights & Process Improvement)
Builds
Actionable business insights, process improvement solutions, and data-driven recommendations for clients and internal stakeholders.
Domain
Business Process Outsourcing (BPO) / Information Technology / Global Security
Deliverable
dashboards & analysis
Required skills
Strategic business analysis, process mapping and review, data analysis (descriptive & predictive), stakeholder management, project management, Microsoft Office (Advanced/Expert), creative problem solving, sentiment analysis, report generation
Preferred skills
Python, SQL, Databricks, machine learning concepts, AI tools, Six Sigma, speech expertise
Technologies
Microsoft Office, Python, SQL, Databricks
Responsibilities
Partner with business units to understand strategies and processes; map and review end-to-end business processes; conduct data analysis and present actionable recommendations; listen to calls and chat logs to generate data and insights; identify operational and financial risks; scope and manage analytical projects; assess customer emotions and satisfaction levels; create visually impactful presentations with findings and recommendations.
Seniority
Senior, hands-on IC
