Specialist I, Governance, Risk & Compliance
Core
Establish governance, risk, and compliance programs for assigned client/customer contact centers, focusing on security, audits, and incident response.
Role type
Specialist I, Governance, Risk & Compliance
Builds
Security programs, audit deliverables, and remediation plans for contact center operations
Domain
BPO / Contact Center Security
Required skills
Risk assessment, audit facilitation, incident management, security training, regulatory compliance, cross-functional coordination, documentation, threat analysis
Preferred skills
None stated
Technologies
None stated
Responsibilities
Drive implementation of customer security requirements and global directives; Facilitate customer audits, assessments, and inspections; Conduct internal audits to strengthen security practices; Manage security incidents and investigations; Perform risk assessments; Drive security awareness activities; Assess threats and vulnerabilities; Ensure site security standards meet client requirements; Build and maintain security documentation
Seniority
Specialist I, individual contributor
