Customer Experience Team leader for 4PL
Core
Lead a team of Customer Experience (CX) professionals managing 4PL customer portfolios, driving operational excellence, issue resolution, and proactive value creation for key clients.
Role type
Senior Team Leader, 4PL Customer Experience
Builds
Integrated 4PL logistics solutions and end-to-end customer experience platforms
Domain
International Logistics / Supply Chain Management / 4PL
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
4PL supply chain management, team leadership, customer portfolio management, continuous improvement, stakeholder orchestration, data-driven decision making, cost optimization, process standardization
Preferred skills
Data analysis for process improvement, change management, multi-vendor logistics orchestration
Technologies
MS Teams, Outlook, Excel
Responsibilities
Manage the entire customer experience across the 4PL operating model; Build strong relationships by understanding customers' business models and goals; Identify systematic issues across internal teams and service providers; Build and develop a highly-performing 4PL CX team through coaching and capability building
Seniority
Senior, hands-on IC with team leadership
