Quality & Training Specialist with Danish/Norwegian and English
Core
Ensure customer interactions meet quality standards and deliver training/coaching to employees.
Role type
Quality & Training Specialist
Builds
Customer experience quality and employee capability
Domain
Customer Service / Learning & Development
Deliverable
dashboards & analysis
Required skills
Quality evaluation, training delivery, performance analysis, stakeholder communication, documentation, facilitation
Preferred skills
Polish language skills
Technologies
Microsoft Office
Responsibilities
Monitor and evaluate calls, chats, and email interactions; Analyze performance trends and recommend improvements; Deliver training sessions and coach employees; Prepare and facilitate learning activities; Support quality initiatives and documentation updates; Evaluate training effectiveness.
