Remote Support Engineer - (English speaking) - Hybrid - High Tech - HD01
Core
Provide expert remote and onsite support for industrial 3D printers, resolving hardware/software issues and assisting customers with product features and maintenance.
Role type
Senior Support Engineer (Industrial 3D Printing)
Builds
Industrial 3D printing solutions for global brands
Domain
Manufacturing / Additive Manufacturing
Deliverable
client delivery
Required skills
Industrial 3D printing support, hardware troubleshooting, software troubleshooting, CRM documentation, knowledge management, electrical/electronic diagram reading, 3D modeling software (Magics, NetFabb)
Preferred skills
Customer-facing support experience, Graphics Arts products experience, Additive Manufacturing workflows
Technologies
Magics (Materialize), NetFabb (Autodesk), CRM systems
Responsibilities
Resolve hardware and software technical issues remotely, trigger onsite interactions for unresolved issues, document case history in CRM, maintain Knowledge Management System, assist Field Service Engineers during onsite troubleshooting, support customers on product features and maintenance routines
Seniority
Mid-level, hands-on IC