AI Platform Training & Onboarding Specialist - Contact Center
Core
Deliver client-focused training and onboarding for new hires and product updates, specifically helping enterprise clients use AI creative platforms and associated media workflows.
Role type
Senior IC training specialist (AI creative platforms)
Builds
Training programs, workshops, and demonstrations for enterprise clients
Domain
Contact center operations + AI creative tools (image/video generation)
Deliverable
product features
Required skills
AI prompt engineering, adult learning techniques, presentation facilitation, troubleshooting AI output quality, curriculum development, stakeholder communication
Preferred skills
Arabic language proficiency, driver's license, experience in digital content or creative operations
Technologies
AI image/video generation tools, Microsoft Office
Responsibilities
Deliver onsite and remote onboarding workshops; teach users to navigate platforms, write prompts, and refine AI outputs; troubleshoot usage and output-quality issues; track client progress and escalate technical defects; update training materials based on new platform features; evaluate training program effectiveness via feedback methods.
Seniority
Mid-level, hands-on IC
