AI Platform Training & Onboarding Specialist - Contact Center
Core
Deliver client-focused training and onboarding for new hires and product updates, specifically helping enterprise clients use AI creative platforms and associated media workflows.
Role type
Senior IC training specialist (AI creative platforms)
Builds
Training programs, workshops, and demonstrations for AI image/video generation tools
Domain
Contact center operations + AI creative tools
Deliverable
product features
Required skills
AI prompt engineering, training facilitation, curriculum development, troubleshooting AI output quality, client communication
Preferred skills
Arabic language proficiency, experience in digital content or creative operations
Technologies
AI image/video generation tools, Microsoft Office
Responsibilities
Deliver onsite and remote onboarding workshops; teach users to navigate platforms, write prompts, and refine AI outputs; troubleshoot usage and output-quality issues; track client progress and escalate technical defects; support transition of agents to production environment; evaluate training program effectiveness via feedback methods.
Seniority
Mid-level, hands-on IC