Insights Analyst
Core
Analyze complex datasets to identify trends and performance drivers, translating findings into actionable business insights and dashboards to improve operational efficiency and customer experience.
Role type
Mid-level insights analyst (data analytics & business intelligence)
Builds
Dashboards, reports, performance scorecards, and data-driven recommendations for client programs
Domain
Customer experience solutions / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Data analysis, statistical techniques, data visualization, SQL, root cause analysis, KPI monitoring, data storytelling
Preferred skills
Six Sigma, PRINCE2, Python, R, predictive analytics, machine learning
Technologies
Power BI, Tableau, Looker, SQL, Excel, PowerPoint
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