Technical Product Manager
Core
Define product vision and roadmap for Concentrix's technology and services platforms, balancing innovation, compliance, and business outcomes.
Role type
Senior Technical Product Manager (Platform/Solution level)
Builds
Digital engineering solutions, contact center analytics, and strategic consulting services for enterprise clients
Domain
BPO/Contact Center Services, Enterprise Technology, Regulated Industries
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical product management, roadmap strategy, stakeholder alignment, Agile/Jira management, cross-functional influence, compliance translation, platform architecture knowledge
Preferred skills
Telecommunications experience, SOX/PCI/privacy compliance knowledge, platform capacity planning, prior engineering or architecture background
Technologies
Jira, APIs, Design Documentation
Responsibilities
Define long-term product vision and strategic roadmap; Establish success metrics connecting platform capabilities to business priorities; Balance roadmap delivery with platform health and technical sustainability; Drive prioritization and go/no-go investment decisions; Partner with QA and Solution Architecture for validation; Own end-to-end delivery from planning through launch; Maintain Jira hygiene and audit compliance; Align across Legal, Privacy, Security, and business stakeholders.
Seniority
Senior, hands-on IC with strategic oversight
