Staff Technical Program Manager, CX Agent Experience
Core
Own program delivery for Agent Cockpit, an internal platform enabling compliance agents and investigators to review cases, communicate with customers, and resolve support queries.
Role type
Staff Technical Program Manager (Internal Platform)
Builds
Agent Cockpit (internal compliance and investigation platform)
Domain
Fintech / Compliance Operations
Deliverable
product features
Required skills
Technical program management, engineering dependency coordination, API/interface migration management, security review coordination, launch readiness, operational risk management, capacity planning, observability, performance measurement, regulated environment experience, Agile/Lean delivery frameworks, generative AI oversight
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own program management framework including roadmap tracking, intake, prioritization, and sprint planning; Drive technical dependency coordination and platform migrations; Lead launch readiness and operational risk management; Partner with Engineering on reliability and performance programs; Manage cross-functional alignment across Engineering, Product, Security, and Compliance; Support agent enablement with access patterns and operational runbooks
Seniority
Staff, hands-on IC