Application Support Engineer
Core
Troubleshoot and maintain Java-based microservices applications and cloud infrastructure to ensure system stability and performance.
Role type
L1/L2 Application Support Engineer (Cloud Operations)
Builds
Enterprise customer experience platforms and contact center analytics solutions
Domain
Customer Experience (CX) technology and Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Java 11, Spring Boot, microservices troubleshooting, Google Cloud Platform (GCP), SQL, PostgreSQL, Dynatrace, Kubernetes, Docker, CI/CD pipelines, Linux command-line, ITIL processes
Technologies
Java, Spring Boot, GCP, Kubernetes, Docker, Dynatrace, Jenkins, GitHub, PostgreSQL
Responsibilities
Troubleshoot application issues in microservices environments, perform log analysis and process management on Linux, debug SQL queries and validate data, monitor application performance using APM tools, manage incident lifecycles using ITSM tools
Seniority
Mid-level, hands-on IC