Assistant Manager, Operations
Core
Support daily operational activities to ensure efficient delivery, customer satisfaction, and team performance in warehousing and distribution logistics.
Role type
Assistant Manager, Operations (Logistics & Distribution)
Builds
End-to-end warehousing and distribution logistics solutions for customers
Domain
Logistics, Supply Chain, Warehousing
Deliverable
product features
Required skills
Dispatching, Vendor relations, Team supervision, Order processing, Shipping discrepancy resolution, GPS technology usage, Monthly reporting, Training employees, Workforce planning
Preferred skills
Manufacturing environment experience, Prior supervisory experience with performance reviews, Self-motivation, Flexible work schedule adaptability
Technologies
GPS technology
Responsibilities
Develop and maintain relations with vendors, stores, and independent contractors; Ensure follow-up on shipping discrepancies and damage claims; Dispatch trucks using GPS technology; Oversee in-home delivery for customers; Maintain monthly operating reports; Supervise Customer Service Representatives and Routers; Directly supervise hourly on-site staff handling data entry, order processing, and delivery; Train employees and assign work; Address complaints and resolve problems
Seniority
Mid-level, hands-on IC with supervisory duties