Application Support Engineer I (TCF)
Core
Provide application support and troubleshooting for the Trade Portal application across multiple environments.
Role type
Application Support Engineer
Builds
Trade Portal application stability and uptime for clients
Domain
Financial services / Trading platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux, Oracle, manual deployment, RCA, AWS Cloud support, issue investigation, test environment recreation, UAT/Production testing, application installation & configuration, application maintenance, database coordination, server/resource monitoring, application fine-tuning, release coordination, knowledge base documentation, ad-hoc data query handling
Preferred skills
AWS Cloud support engineer experience
Technologies
Linux, Oracle, AWS, Web Sphere, UAT, Production, DR
Responsibilities
Investigate low severity production problems in Trade Portal application; Recreate problem related to Trade Portal app in test environment; Testing fixes related to Trade Portal application in UAT, Standby and Production; Support Trade Portal application installation & configuration in multiple environments; Support Trade Portal application maintenance; Support the testing of any fix or version migration related to OS/ Web Sphere /Oracle; Co-ordination with DBA on issues related to Database; Co-ordination with Server/Storage/Network teams for resource monitoring; Provide application support for any planned activity like server movements, DR Drills; Participation in discussion reg. the CR's/SFR's in Release Control Board meeting; Add more issues/resolutions in the KB document; Handling of any adhoc data/queries required by BTG, IT, Management, regulatory, etc.
Seniority
Individual Contributor, Entry Level