Sr. Analyst, Data & Analytics
Core
Business Insights Analyst supporting business performance through data analysis, process improvement, and operational recommendations for internal teams and clients.
Role type
Senior Business Insights Analyst
Builds
Strategic consulting, design, advisory services, market research, and contact center analytics
Domain
Business Services / Contact Center Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, process mapping, risk assessment, project management, report creation, stakeholder presentation, call analysis
Preferred skills
Python, SQL, Databricks, machine learning, AI tools, Six Sigma, speech analytics
Technologies
Microsoft Office, Python, SQL, Databricks
Responsibilities
Partner with stakeholders to understand business needs; Analyze business performance and operational data; Review and map processes end-to-end; Manage analytical projects; Create reports and dashboards; Present findings to leadership; Analyze live and recorded calls for sentiment and gaps
Seniority
Mid-level, hands-on IC
