Service Manager ECSA - Based in Brazil
Core
Technical service manager for refrigerated containers (reefers) and Star Cool refrigeration machines, acting as a technical ambassador to support customers and service providers in Brazil and South America East Coast.
Role type
Senior IC Service Manager (Reefer Containers)
Builds
Aftermarket service, spare parts sales, and technical support for MCI/Star Cool products in the intermodal industry.
Domain
Logistics / Intermodal Shipping / Refrigeration Engineering
Deliverable
client delivery
Required skills
Refrigeration systems expertise, electrical systems knowledge, reefer container industry experience, spare parts management, warranty investigation, market intelligence gathering, technical training delivery, commercial mindset
Preferred skills
Experience with global reefer manufacturers, navigating local market challenges (duties, taxes, logistics), extensive travel within the region
Technologies
Star Cool refrigeration machines, Sekstant connectivity, MCI reefer containers
Responsibilities
Act as escalation point for complex technical issues and emergency support; Manage, develop, and audit the Service Provider network; Promote products and support sales with technical expertise; Deliver technical training to service providers and customers; Support warranty investigations and parts recovery; Gather market and competitor intelligence; Navigate local market challenges regarding duties, taxes, and parts logistics
Seniority
Senior, hands-on IC