Service Manager ECSA - Based in Brazil
Core
Technical Service Manager for refrigerated containers (reefers) and Star Cool refrigeration machines, acting as a technical ambassador to support customers and service providers in Brazil and South America East Coast.
Role type
Senior IC Service Manager (Reefer/Refrigeration)
Builds
Aftermarket service, spare parts sales, and technical support for MCI/Star Cool products in the intermodal industry.
Domain
Intermodal logistics, refrigeration, and marine engineering.
Required skills
Refrigeration systems expertise, electrical systems knowledge, reefer container industry experience, customer relationship management, technical training delivery, market intelligence gathering, regulatory compliance (duties/taxes).
Preferred skills
Spare parts management, warranty investigation, competitor analysis, cross-cultural communication.
Technologies
Star Cool refrigeration machines, Sekstant connectivity, MCI reefer containers.
Responsibilities
Act as escalation point for complex technical issues and emergency support; manage and audit the Service Provider network; deliver technical training to customers and partners; support sales with technical expertise; conduct warranty investigations and field trials; gather market intelligence; navigate local market challenges regarding duties and logistics.
Seniority
Senior, hands-on IC with commercial awareness.