Customer Representative (French-speaking) - AMER
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and perform soft sales for sport clothing brands.
Role type
Customer Service Representative (French-speaking)
Builds
Customer support interactions and sales leads for sport clothing brands
Domain
Retail / Sportswear
Deliverable
client delivery
Required skills
Bilingual French and advanced English, customer care skills, active listening, call management, SLA adherence, soft sales
Preferred skills
Ability to take ownership of calls, escalate issues to resolution
Technologies
Call management systems
Responsibilities
Handle incoming customer contacts via multiple channels, log call details and provide resolution within SLA, maintain product knowledge, ensure contractual SLA is maintained
Seniority
Individual Contributor
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