Analyst Forecasting/Data Scientist
Core
Prepare, maintain, and validate weekly/monthly forecasts using statistical models to support business planning and contact center operations.
Role type
Analyst Forecasting/Data Scientist
Builds
Production forecasting models and scenario analyses for business planning
Domain
Workforce Management / Contact Center Operations
Deliverable
production ML models | dashboards & analysis
Required skills
statistical modeling, mathematical modeling, scenario planning, variance analysis, contact center metrics interpretation, WFM processes knowledge, Python/R Studio
Preferred skills
Forecasting certification, large-scale data handling, business acumen
Technologies
R Studio, Python
Responsibilities
Prepare and maintain weekly and monthly forecasts, Perform trend and variance analysis, Build and test forecasting scenarios, Revise forecasts based on stakeholder feedback, Interpret contact center data to improve planning accuracy, Support data-driven recommendations for business decisions
Seniority
Junior to Mid-level, hands-on IC
