Operations Manager I
Core
Supervise Team Leaders and ensure Client Service Level Agreement and financial expectations are achieved in FinCrime operations.
Role type
Senior IC operations manager (FinCrime)
Builds
Operational performance and client SLA adherence
Domain
Financial services / FinCrime / Transaction Monitoring
Required skills
Team leadership, SLA management, operational strategy, performance coaching, budget management, risk mitigation, stakeholder management, process improvement
Preferred skills
FinCrime expertise, KYB knowledge, Transaction Monitoring experience, conflict resolution, cross-functional collaboration
Technologies
N/A
Responsibilities
Analyze and maintain client SLAs, hire and develop direct reports, manage operational reports and metrics, resolve employee relations issues, manage budgets and resources, mitigate operational risks, attend client business reviews
Seniority
Senior, hands-on IC