Bilingual Contact Center Representative
Core
Provide customer services including channel management, case management, onboarding, and contract/dispute resolution within the Maersk environment.
Role type
Bilingual Contact Center Representative
Builds
Customer support services for onboarded clients
Domain
Logistics / Customer Service
Deliverable
client delivery
Required skills
Case management, contract and dispute management, customer onboarding, relationship management, bilingual communication
Responsibilities
Manage customer channels, handle case management, support customer onboarding, resolve contract and dispute issues
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