Communication Specialist I - Ambulance Dispatch (EMT required)
Core
Dispatches ground ambulances and manages patient transport logistics for Carilion Clinic Patient Transport, serving as the central link for emergency calls and coordinating resources for patient safety.
Role type
Ambulance dispatch coordinator (EMT certified)
Builds
Safe and timely patient transport services for Carilion Clinic
Domain
Healthcare / Emergency Medical Services
Deliverable
client delivery
Required skills
EMT-Basic/Advanced/Intermediate/Paramedic certification, call center or 911 dispatch experience, multi-tasking, prioritization, electronic medical records review, specialized dispatch software operation
Preferred skills
None stated
Technologies
Windows-based dispatch software, specialized computer systems
Responsibilities
Receive and screen emergency calls to minimize delays, dispatch ground ambulances within two minutes, determine level of care and transport mode, schedule and monitor ambulance trips, review electronic medical records for resource matching, cancel/reschedule appointments accurately
Seniority
Individual Contributor, operational level