Communication Specialist I - Ambulance Dispatch (EMT required) - Flex or PRN
Core
Dispatch ground ambulances and coordinate patient transport logistics for Carilion Clinic's Patient Transport department.
Role type
Ambulance dispatch coordinator
Builds
Ground ambulance dispatch services for patient transfers
Domain
Healthcare logistics / Emergency Medical Services
Deliverable
client delivery
Required skills
EMT-Basic/Advanced/Intermediate/Paramedic certification, call screening, emergency call prioritization, dispatch software operation, electronic medical record review, multi-tasking, keyboarding proficiency
Preferred skills
Prior call center or 911 dispatch experience
Responsibilities
Receive and screen calls to minimize delays, identify and prioritize emergency calls, dispatch ground ambulances within two minutes, determine level of care and transport mode, schedule and cancel trips, monitor ambulance response times, review electronic medical records for resource matching, provide arrival time updates
Seniority
Entry-level, hands-on IC