Client Service Manager
Core
Lead client service delivery and operational excellence for asset servicing clients, ensuring timely reporting and issue resolution.
Role type
Senior Client Service Manager (Asset Servicing)
Builds
Operational reports, client service reviews, and automated process improvements for asset servicing clients.
Domain
Wealth Management / Asset Servicing
Deliverable
client delivery
Required skills
Client relationship management, operational risk management, project management, financial services domain knowledge, stakeholder coordination, process automation, service level adherence, revenue/cost optimization, account administration, invoice management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure delivery of client service excellence, respond to client enquiries on asset service products, maintain adherence to Service Level Descriptions, monitor client deliverables, identify operational efficiencies, lead client service reviews, manage client accounts, project manage restructure and transition activities, identify and manage client-related risks, address service issues with timely escalation, deliver client invoices and collect fees
Seniority
Senior, hands-on IC
