Technician, IT Shared Services & First Level Support
Core
Provide multi-level IT support and system administration for regulated manufacturing, laboratory, and quality environments, ensuring GxP compliance and operational continuity.
Role type
Senior IC IT support technician (GxP regulated environments)
Builds
IT support services for Manufacturing Execution Systems (MES), hardware, and validated software systems in production and lab settings
Domain
Pharmaceutical manufacturing / GxP regulated IT
Required skills
IT support and helpdesk, system administration, ITIL incident/problem management, GxP compliance, deviation/CAPA/change control management, quality documentation (WPRs/SOPs), shift work flexibility
Preferred skills
Clean environment IT experience, pharmaceutical industry experience, ITIL Foundations certification, MES system knowledge
Technologies
Manufacturing Execution Systems (MES), desktops, label printers, barcode readers
Responsibilities
Deliver 1st, 2nd, and 3rd level IT support and system administration in French and English for Production, Packaging, Laboratory, and Maintenance environments; Provide 1st and 2nd level IT support in French and English by phone for the Manufacturing Execution System (MES) and its supporting hardware; Author quality documentation such as Work Practices (WPRs) and Standard Operating Procedures (SOPs) in both French and English; Manage deviations, corrective and preventive actions (CAPAs), and change control processes in compliance with quality standards; Handle IT incident and problem management in accordance with ITIL best practices; Participate in duty services to support production across two shifts, including availability for 24/7 support.
Seniority
Mid-level, hands-on IC
