Associate Director, APAC Cell Therapy Operational Account Management
Core
Strategic account owner for end-to-end operational oversight of BMS certified treatment centers and apheresis collection sites across Japan and APAC for CAR T-cell therapies.
Role type
Senior IC operational account manager (cell therapy)
Builds
Customer-centric services for patient scheduling, cell logistics, and apheresis operations
Domain
Biopharmaceuticals / Cell Therapy / Healthcare Operations
Required skills
People management, Account strategy, Issue escalation, Voice of Customer analysis, Cross-functional collaboration, Quality compliance, Vendor performance monitoring, Onboarding coordination, Team development, Change management
Preferred skills
Apheresis operations, Cellular therapy programs, Stem cell transplant, Pharmaceutical account management, Critical raw material supplier management
Technologies
Electronic data management systems, Contact Center platforms
Responsibilities
Own operational account strategy and relationship health for treatment centers and collection sites; Develop and review operational account plans; Lead customer communication and issue management in complex situations; Collect and act on Voice of Customer and Voice of Business feedback; Partner with Clinical and Commercial teams to enable apheresis collection footprint; Lead and develop a combined team of 10+ colleagues; Provide Quality Systems support and oversee compliance; Present to senior leadership on account portfolio health and team strategy.