Assistant - Customer Services(空海陆运储备干部）
Core
Assist the Customer Service Manager in managing logistics projects, optimizing operations, and leading team development for a logistics service provider.
Role type
Junior project coordinator / Operations assistant (logistics)
Builds
Logistics service projects for customers in Hong Kong, Macau, or international markets
Domain
International logistics and supply chain
Deliverable
product features
Required skills
Logistics process knowledge, Customs clearance procedures, WMS system familiarity, Project solution design, Business communication, Cost analysis, Cross-functional coordination, KPI monitoring, Exception handling, SOP creation and optimization, Team training, Advanced Excel (VLOOKUP, Pivot Tables), Presentation creation, SOP formatting
Preferred skills
Cantonese or English proficiency, Leadership potential
Technologies
WMS, Microsoft Office (Excel, PowerPoint, Word), SOP workflow tools
Responsibilities
Communicate with customers, suppliers, and freight forwarders; Coordinate internally with customs, transport, and operations teams; Monitor project KPIs and generate reports; Handle general exceptions and document case studies; Assist in creating and optimizing project SOPs; Support team management and professional training
Seniority
Junior, hands-on IC
