Quality Assurance Consultant - Investor Experience, Quality & Continuous Improvement (IXQCI)
Core
Independent quality oversight and continuous improvement for Transfer Agency operations, focusing on investor experience, risk awareness, and service excellence.
Role type
Quality Assurance Consultant (Transfer Agency)
Builds
Quality frameworks, standards, and methodologies for investor servicing
Domain
Financial Services / Wealth Management / Transfer Agency
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Transfer Agency operations knowledge, root-cause analysis, data interpretation, stakeholder management, process improvement, quality standards application, reporting and governance
Preferred skills
Experience in Investor Services, Registration & AML/KYC, Onboarding, Dealing, Finance, Client Services, coaching and knowledge-sharing
Technologies
N/A
Responsibilities
Complete independent, risk-based reviews of communications, case management, calls, and operational processing; Analyze quality trends to identify recurring issues and control gaps; Translate insights into actionable recommendations for operational teams; Deliver constructive feedback to help teams improve quality and consistency; Produce regular quality reporting and management information; Act as a champion for investor-focused service excellence
Seniority
Mid-level IC