Director, Customer Experience, Patient Access Liaison Field Team, Neuroscience Commercialization
Core
Strategic leadership for the Neuroscience Patient Access Liaison (PAL) field team, shaping how BMS supports offices to help patients navigate the healthcare system.
Role type
Director, Customer Experience, Patient Access Liaison Field Team
Builds
Strategic priorities, team performance infrastructure, and go-to-market PAL models for future indications
Domain
Healthcare / Neuroscience / Patient Access / Commercial Strategy
Deliverable
client delivery
Required skills
Strategic planning, team leadership, supplier management, cross-functional influence, stakeholder management, performance monitoring, model evolution
Preferred skills
Advanced degree, 10+ years in customer-facing field roles or patient access support, supplier management experience
Technologies
None stated
Responsibilities
Set strategic priorities for the outsourced field team; motivate and inspire team performance; develop and nurture key customer relationships (KOLs, executives, treatment teams); represent the business function at industry events; evaluate and evolve the go-to-market PAL model; serve as decision-maker for field team resources
Seniority
Director, strategic leadership & mentorship
