Field Technician
Core
Onsite product support for medical devices (AEDs, ventilators, trauma kits) to EMS, hospital, and public safety customers, including logistics, troubleshooting, preventive maintenance, and software upgrades.
Role type
Field Technician (Medical Devices)
Builds
Service and support for acute care medical equipment
Domain
Healthcare / Medical Technology
Deliverable
physical/clinical work
Required skills
Onsite troubleshooting, preventive maintenance, software upgrades, customer interaction, equipment calibration, Microsoft Office
Preferred skills
External customer interfacing experience
Technologies
Medical device software, Microsoft Office
Responsibilities
Perform on-site troubleshooting and preventive maintenance (PM) for service agreement devices; Assist customers with equipment application; Execute software upgrades; Maintain customer-specific service information; Participate in customer meetings with service management; Complete monthly reporting of customer status.
Seniority
Entry to Mid-level, hands-on IC