Sr Analyst- L1 Support Engineer- Data platform Cloud support
Core
L1 Production Support Engineer providing 24x7 technical and functional support for Wealth Management data platforms, ETL pipelines, and batch processing in a financial institution.
Role type
Senior IC L1 Support Engineer (Data Platform)
Builds
Supports enterprise data platforms, critical data pipelines, and Wealth Management applications for global clients.
Domain
Financial Services / Data Engineering / Cloud Data Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced SQL, UNIX/Linux and Shell Scripting, ETL/Data Pipeline Support, Production Incident Management, Root Cause Analysis (RCA), Batch Scheduling, Data Reconciliation, Smoke Testing, Capacity Planning, ServiceNow, ITSM
Preferred skills
Python, Azure Data Factory, Databricks, Cloud Certifications, ITIL Certification
Technologies
Control-M, APV, Catchpoint, Dynatrace, ServiceNow, Azure Data Factory, Databricks
Responsibilities
Monitor ETL jobs, data pipelines, and file transfers; Troubleshoot data quality, reconciliation, and feed failures; Perform initial triage and resolution of production incidents; Execute smoke tests (SOD/EOD/SOW/EOW/DR/Release); Manage job scheduling platforms; Handle static data updates and user data modifications; Prepare SLA dashboards and metrics reporting; Coordinate with upstream/downstream teams and escalate complex issues.
Seniority
Senior, hands-on IC
