Sr. Lead - Service Delivery - Observability & DevOps Platforms
Core
Lead operational governance, service delivery, risk management, and continuous improvement for enterprise Observability and Developer Platform services.
Role type
Senior Lead Service Delivery Manager (Observability & DevOps)
Builds
Enterprise observability solutions, event management platforms, and software delivery toolchains
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end service delivery leadership, SLA/OLA/KPI management, major incident management, Root Cause Analysis (RCA), capacity planning, vendor management, ITIL disciplines (Incident, Problem, Change, Capacity, Availability, Service Level Management), regulatory compliance, executive reporting
Preferred skills
Platform modernization, automation-first approaches, reliability engineering, self-service capability adoption
Technologies
Dynatrace, Elastic/ELK, Azure Log Analytics, SCOM, ServiceNow Event Management, GitHub Enterprise, GitHub Actions, Azure DevOps, Sonatype Nexus Repository
Responsibilities
Own end-to-end service delivery for observability and developer tooling platforms; Lead enterprise-wide major incident management and post-incident reviews; Manage strategic relationships with vendors and service providers; Ensure compliance with enterprise security and regulatory standards; Drive service maturity and operational effectiveness across supported platforms
Seniority
Senior, hands-on IC with leadership scope