Assoc Manager, Client Services
Core
Manage delivery teams planning and managing compliant Speaker Bureau programs for Life Sciences clients across in-person, hybrid, and virtual meetings.
Role type
Senior Client Team Manager (Meeting Operations)
Builds
Speaker Bureau programs for commercial Life Sciences clients
Domain
Life Sciences / Healthcare / Meeting & Event Management
Deliverable
client delivery
Required skills
Team management, performance coaching, SLA management, resource planning, compliance enforcement, incident response, SOP maintenance, data analysis, problem solving
Preferred skills
Life Sciences industry experience, knowledge of HCP interaction regulations, Microsoft Office proficiency, SharePoint/Salesforce/Zoom/Smartsheet familiarity
Technologies
Microsoft Office, SharePoint, Salesforce, Zoom, Smartsheet
Responsibilities
Manage meeting planner teams (office/hybrid/home), drive employee performance via coaching, set measurable goals for productivity and quality, ensure client business rules and compliance, manage daily tasks and SLA deadlines, plan and monitor resources against workload forecasts, partner with Customer Success on profitability and retention, serve as primary point of contact for customer service and incident response, maintain client SOPs and business rules in planning platforms, triage technical issues to support teams