Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC
Core
Provide patient-focused education and support to patients with chronic diseases to help them manage their disease state, adhere to prescribed medications, and access resources.
Role type
Care Educator / Certified Medical Assistant
Builds
Patient education programs and support for medication adherence
Domain
Healthcare / Life Sciences
Deliverable
client delivery
Required skills
Certified Medical Assistant (CMA/CCMA/RMA/NCMA/AMCA), patient education, pharmacology knowledge, clinical data management, treatment routine building, side effect management, virtual communication (phone/video/email/SMS), MS Office, iPad proficiency
Preferred skills
Digestive health/gastroenterology experience, virtual call center experience, bilingual (English/Spanish)
Responsibilities
Coordinate connection between patients and approved resources, provide educational training on disease states and medication administration, foster dialogue between patients and healthcare providers, support treatment decisions, provide product-related training, help patients build treatment routines and manage side effects, provide virtual education on treatment journey and financial barriers, reinforce behavior change and build resilience, support long-term adherence motivation and quality of life goals
Seniority
Mid-level, hands-on IC