Client Service Analyst (FIA/LAAD)
Core
Ensures clients obtain maximum value from IQVIA products and services to facilitate long-term relationships, acting as the day-to-day contact for specific products or services.
Role type
Client Service Analyst
Builds
Positive client relationships and revenue opportunities within existing clients
Domain
Life sciences and healthcare intelligence
Deliverable
client delivery
Required skills
Contract specification fulfillment, product deliverable verification, service agreement monitoring, therapeutic market research, client training, meeting facilitation, database manipulation, problem solving
Preferred skills
IMS service certification accreditation
Technologies
Excel
Responsibilities
Ensure fulfillment of contract specifications and ad-hoc client requests, assist in building effective business relationships with clients, verify product deliverables meet customer specifications, partner with account managers to derive optimum value, maintain internal communications with sales and support, monitor performance against service agreements, research and analyze client business lines, conduct product training and service meetings, represent IQVIA on external projects, mentor other client service reps
Seniority
Mid-level, individual contributor