Operations Analyst
Core
Manage Accounts Receivable (AR) calling activities and denial workflows to ensure timely patient/payer follow-up and accurate resolution within Revenue Cycle Management (RCM) operations.
Role type
Operations Analyst (RCM/AR)
Builds
RCM operational workflows for healthcare providers using athenahealth platforms
Domain
Healthcare / Revenue Cycle Management
Required skills
AR calling, denial management, RCM concepts, MS Office (Excel/Word), operational systems navigation, SOP adherence, trend analysis, documentation accuracy
Preferred skills
AI tool application for productivity, knowledge base documentation, peer mentoring, process improvement proposal
Technologies
athenaNet, athenaClinicals, athenaCollector, MS Office suite
Responsibilities
Conduct AR calling for patient/payer follow-up; manage denial cases by identifying causes and executing next steps; review RCM documentation for accuracy; update work queues and operational systems; analyze AR and denial trends; coordinate with partners on escalations; report daily/weekly activity metrics.
Seniority
Mid-level, hands-on IC
