Manager, Product Management - AI Concierge, Service Experience
Core
Own product direction for the AI Concierge, the front door to AI agents supporting Customer Success onboarding and go-live experiences for healthcare practices.
Role type
Senior Product Manager (AI/Agentic Experiences)
Builds
AI-enabled customer onboarding and support workflows for healthcare providers using athenaOne.
Domain
Healthcare IT / Health Systems
Deliverable
product features
Required skills
Product management, AI/LLM product design, agentic workflows, system integration, customer research, agile delivery, regulatory compliance, stakeholder management
Preferred skills
Inherited product ownership, AI agent autonomy definition, EHR data migration
Technologies
AI tools, LLMs, Jira, Confluence
Responsibilities
Define Concierge behavior, routing logic, and handoff protocols; partner with engineering on system constraints; conduct customer research and iterate on solutions; establish metrics for task success and answer quality; translate regulatory needs into roadmap items.
Seniority
Senior, hands-on IC
