Manager, Product Management - AI Concierge, Service Experience
Core
Own product direction for the AI Concierge, the front door to AI agents supporting customer onboarding and go-live experiences for healthcare practices.
Role type
Manager, Product Management (AI/Agentic Experiences)
Builds
AI-enabled customer onboarding and support workflows for healthcare providers
Domain
Healthcare IT / Health Systems
Deliverable
product features
Required skills
Product management, AI/LLM product design, system integration reasoning, customer research, requirement definition, roadmap planning, stakeholder coordination
Preferred skills
Inherited work to first release, AI agent autonomy definition, EHR data migration
Technologies
Jira, Confluence, AI tools
Responsibilities
Define Concierge behavior, routing logic, and handoff protocols; partner with engineering on system constraints; establish success metrics; lead customer discussions and user groups; maintain compliance with regulatory requirements
Seniority
Manager, hands-on IC
