Director, Product Management - Service Experience
Core
Lead product strategy and roadmap for AI agents and experiences supporting Customer Success workflows in healthcare.
Role type
Director, Product Management (AI/Service Experience)
Builds
AI-enabled workflows for onboarding, training, activation, coaching, and issue resolution for Customer Success teams and direct customers.
Domain
Healthcare / Health IT / AI Agents
Deliverable
production ML models | product features
Required skills
Product strategy, roadmap planning, AI/LLM product fluency, customer research, agile delivery, team leadership, build-vs-buy decisions, stakeholder influence
Preferred skills
Leading new product areas, shipping AI/agentic products with human oversight, experience in healthcare or health IT
Technologies
AI tools, LLMs, generative research tools, enterprise platforms
Responsibilities
Define product vision and roadmap, drive customer research and iteration, make prioritization decisions, oversee product launches and agent autonomy metrics, lead and develop the product management team, manage build-versus-buy decisions.
Seniority
Director, hands-on IC with team leadership
