Director of Software Engineering & Applied AI (Level 6) – Product Success Engineering, Adobe Experience Platform
Core
Lead the development of AI agents, tooling, and automation to help customers support, operate, and scale their Adobe Experience Platform (AEP) implementations.
Role type
Director of Software Engineering & Applied AI (Level 6)
Builds
Agentic-first solutions for intelligent diagnosis, automated remediation, and customer journey intelligence systems
Domain
B2B SaaS / MarTech / Applied AI / Customer Success Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering leadership (10+ years exp, 5+ years leading teams), Applied AI/ML (LLMs, generative AI, prompt engineering, RAG), Cloud-native architecture (microservices, distributed systems), Customer intelligence & analytics, B2B SaaS customer success methodologies
Preferred skills
Self-service BI, AI-powered recommendations, Workflow automation, Adobe Experience Platform (AEP) expertise
Technologies
LLMs, Generative AI, RAG, Microservices, Cloud-native platforms, Data pipelines, Real-time decision engines
Responsibilities
Define technical strategy for AI-powered customer success solutions, Build and mentor a multidisciplinary engineering team of 15-25+, Oversee end-to-end development of intelligent automation systems, Drive implementation of customer-facing analytics and recommendation engines, Champion scalable automation solutions for high resolution rates and uptime
Seniority
Director, strategic leadership & hands-on technical execution
