AI Support Engineer
Core
First-line and second-line technical support for multi-agent AI workflows in regulated clinical and analytics production environments.
Role type
Senior IC AI Support Engineer (Agentic AI)
Builds
Stable, auditable operation of Agentic AI products and multi-agent orchestration layers.
Domain
Healthcare / Clinical AI / Agentic AI Systems
Deliverable
production ML models | infrastructure
Required skills
Python debugging and scripting, SQL data investigation, incident triage and root cause analysis, agent behavior analysis, knowledge base development, operational KPI tracking
Preferred skills
Agentic AI concepts (agents, tools, orchestration, guardrails), observability in AI systems, Agentic libraries (LangChain, LangGraph, LangSmith), big-data technologies (Hive, Kafka, HDFS, Impala), Machine Learning fundamentals
Technologies
Python, SQL, LangChain, LangGraph, LangSmith, Hive, Kafka, HDFS, Impala
Responsibilities
Monitor and resolve incidents related to agent orchestration, tool execution, data pipelines, and model behavior; Analyze execution logs and telemetry to identify failure patterns and perform root cause analysis; Act as a human-in-the-loop escalation layer to ensure explainable agent outputs; Develop and maintain a living knowledge base of agent behaviors and failure modes; Track and publish operational KPIs and AI health indicators; Collaborate with product and engineering teams to embed operational feedback into the SDLC
Seniority
Mid-Senior, hands-on IC