Support Engineer, Sr. Associate
Core
Provide Level 1, 2, and 3 technical support for core data processing and servicing platforms, ensuring seamless integration of data products and system reliability.
Role type
Senior Support Engineer (Data Services)
Builds
Data processing and servicing platforms for sophisticated individual, family, and institutional clients
Domain
Financial Services / Data Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
troubleshooting, performance tuning, problem-solving, cloud architecture, Java, Python, Terraform, Kubernetes, Azure, GitHub, Snowflake
Preferred skills
DevOps experience with ADO, familiarity with current data tools and platforms
Technologies
Terraform, Kubernetes, Azure, GitHub, Snowflake, ADO
Responsibilities
Respond to basic support queries and troubleshoot user issues; Delve into complex escalated issues to determine root causes; Provide guidance and troubleshooting to data product development teams; Develop scripts and tools to facilitate data product integration; Update support documentation and conduct training sessions; Oversee system health, performance, and security.
Seniority
Senior, hands-on IC