Connected Care Lead
Core
Coordinate patient pathways and referrals across Bupa's Connected Care services to ensure seamless care from referral to treatment.
Role type
Senior healthcare operations coordinator (patient pathway management)
Builds
Coordinated patient journeys and specialist care pathways
Domain
Private healthcare / Patient administration
Required skills
Patient pathway coordination, Multi-Disciplinary Team (MDT) administration, stakeholder liaison, performance monitoring, service improvement initiatives, Microsoft Office proficiency, patient administration systems
Preferred skills
Private hospital operations knowledge, CQC and healthcare regulatory standards, healthcare performance metrics, SLAs, service improvement methodologies
Responsibilities
Coordinate referrals, bookings and patient pathways across multiple Bupa services; Act as key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance; Monitor patient progression and proactively resolve pathway delays; Organise MDT meetings, prepare documentation and ensure outcomes are accurately recorded; Support pathway performance monitoring and service improvement initiatives
Seniority
Mid-level, hands-on operational role