Patient Services Advisor
Core
Provide professional reception and outpatient booking services to patients, visitors, consultants, and GPs at a hospital.
Role type
Patient Services Advisor (Receptionist)
Builds
Hospital outpatient booking and reception services
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Appointment management, Patient record maintenance, Payment processing, Customer service, Data protection compliance, Multi-channel communication (phone, email, face-to-face)
Responsibilities
Manage appointments, registrations and enquiries via phone, email and face-to-face; Support the smooth running of outpatient clinics by liaising with consultants and nursing teams; Accurately maintain patient records, insurance details and appointment information; Process payments and account queries; Handle patient queries and concerns sensitively; Maintain a welcoming reception and waiting area.