Delivery Manager
Core
Lead the delivery of retention initiatives to improve customer outcomes, strengthen loyalty, and deliver measurable commercial value within the healthcare/insurance sector.
Role type
Senior Delivery Manager (Programme/Portfolio)
Builds
Retention initiatives, roadmaps, and business cases for customer retention programs.
Domain
Healthcare / Insurance / Customer Retention
Required skills
Programme and portfolio delivery leadership, stakeholder management and influencing, risk and issue management, budget and milestone management, Agile/Waterfall/hybrid methodologies, business case development, benefits realisation, change control and governance.
Preferred skills
Regulated environment experience (FCA/CQC), healthcare/insurance/retention domain knowledge, MSP/PRINCE2/Agile certifications, third-party supplier management.
Responsibilities
Lead delivery of retention initiatives and roadmap activities; Build and manage delivery plans, roadmaps, budgets and milestones; Identify, manage and remove delivery risks, issues, dependencies and blockers; Work closely with stakeholders across Operations, Technology, Commercial, Risk and Compliance teams; Prioritise activity based on customer value and strategic objectives; Ensure strong governance, reporting and change controls.
Seniority
Senior, hands-on IC with strategic oversight
