Clinical Triage Specialist (LPN/RN) - Primary Care (PA & NJ Residents Only)
Core
Supervise a team of Clinical Triage Specialists to deliver appropriate clinical advice and manage patient inquiries via approved protocols.
Role type
Senior IC clinical operations manager (triage)
Builds
Patient triage advice and clinical support services
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Team leadership, clinical protocol adherence, complex issue resolution, performance monitoring, staffing optimization, process improvement, stakeholder collaboration
Preferred skills
Epic EMR experience, contact center experience, management experience, business acumen
Technologies
Electronic Medical Record systems (Epic)
Responsibilities
Oversee CTS team performance and quality, resolve escalated clinical issues, collaborate on staffing plans, provide coaching and feedback, analyze procedures for improvement, serve as escalation point for clinical matters
Seniority
Senior, hands-on IC with leadership