2027 Summer Internship Program - Member Experience and Insights
Hybrid
Core
Support CAHPS survey efforts across Medicare, Medicaid, and Marketplace by analyzing results to identify trends and areas for improvement in member experience.
Role type
Summer intern, member experience and insights
Builds
Enterprise and localized approaches to CAHPS strategies
Domain
Healthcare / Member Experience
Deliverable
dashboards & analysis
Required skills
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), data analysis, trend identification, cross-functional collaboration, presentation skills
Preferred skills
Critical thinking, problem-solving, attention to detail
Responsibilities
Review and consolidate CAHPS survey results, integrate competitor and population data, collaborate with stakeholders on engagement strategies, present findings to senior leadership