Clinical Triage Specialist (LPN/RN) - Primary Care & Senior Care (PA & NJ Residents Only)
Core
Deliver clinical triage and patient support via phone and electronic messages for primary and senior care practices.
Role type
Clinical Triage Specialist (LPN/RN)
Builds
Patient access and clinical support workflows for physician offices and senior care facilities
Domain
Healthcare / Primary Care & Senior Care
Deliverable
client delivery
Required skills
Nursing judgment, clinical assessment, electronic health record management, patient communication, protocol adherence, prioritization, documentation, appointment scheduling, referral coordination
Preferred skills
Experience in physician office, home health, critical care, or emergency room settings
Technologies
Electronic health record systems
Responsibilities
Answer and prioritize clinical triage calls; assess symptoms and provide advice using approved nursing protocols; verify patient demographics and update EHR; manage escalated electronic patient messages; coordinate services, medication refills, and appointment scheduling; document symptoms, assessments, and outcomes; serve as an escalation point for clinical issues.
Seniority
Mid-level, hands-on IC
