Returns Representative - New Berlin, WI
Core
Manage and process customer, technician, branch, and vendor returns within a distribution center, verifying product info and determining proper disposition.
Role type
Returns Representative
Builds
Accurate return documentation and inventory transfers for vendor credit/replacement
Domain
Healthcare distribution / Logistics
Required skills
Computer proficiency (Outlook, Word, Excel), Detail-oriented, Problem-solving, Reconciliation skills, Numerical skills, Reading/writing/math skills, Physical stamina (lifting 50 lbs, standing/walking)
Preferred skills
Basic warehousing operations experience, Knowledge of HSI systems (A system, NSP, Customer Service)
Technologies
Microsoft Outlook, Word, Excel, HSI systems (A system, NSP, Customer Service)
Responsibilities
Process customer and vendor returns accurately; Move merchandise using hand pallet jack or cart; Determine product disposition and handle hazardous materials; Research customer accounts and credit info; Maintain tracking spreadsheets; Provide regular reporting to management; Receive and process inventory transfers between DCs.
Seniority
Entry-level to Individual Contributor