Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote
Core
Owns end-to-end process performance and strategy for the Procure-to-Pay (P2P) tower, covering global process design, BPO vendor governance, and service outcomes across invoice processing, payment execution, and accounts payable.
Role type
Senior Director, Global Process Leader (P2P)
Builds
End-to-end operational performance for the P2P tower within Global Business Services (GBS)
Domain
Finance / Procure-to-Pay / Global Business Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
P2P process expertise, BPO vendor governance, SLA enforcement, capacity planning, root cause analysis, automation leadership, financial acumen, stakeholder management
Preferred skills
Experience with AI-enabled workflow, intelligent process redesign, year-on-year productivity improvement
Technologies
N/A
Responsibilities
Serve as primary business-facing partner for functional leaders (CFO, CAO, BU Presidents); Own escalation accountability for P2P service gaps; Govern BPO vendor relationships and enforce SLAs; Lead daily/weekly operating cadence for invoice volumes and payment runs; Own SLA and KPI performance metrics; Forecast demand trends and align vendor staffing; Ensure execution of process controls and audit requirements; Build continuous improvement pipeline including automation
Seniority
Senior Director, strategic leadership & operational oversight
