Manager, Implementation
Core
Leading a team to deliver onboarding experiences for new UK customers adopting practice management software.
Role type
Manager, Customer Onboarding
Builds
Customer onboarding processes and team performance
Domain
Dental practice management / SaaS
Deliverable
product features
Required skills
Team leadership, customer onboarding, change management, project management, data analysis, recruitment, strategic thinking
Preferred skills
PMP, PRINCE2, Jira, Hubspot, LMS platforms
Responsibilities
Coach team members in best practices, motivate team to exceed onboarding targets, lead recruitment efforts, champion onboarding across the business, develop onboarding improvements, distil customer feedback for product teams
Seniority
Manager, hands-on IC
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