Director, Operations-IV
Core
Overseeing all operational functions, projects, construction, and contracted services at a shopping center to maximize customer experience and tenant sales.
Role type
Director of Operations for a retail shopping center
Builds
Maintains and enhances physical property assets, manages capital projects, and ensures safe, compliant operations for tenants and customers.
Domain
Retail real estate / Property management
Deliverable
infrastructure
Required skills
Capital planning, preventative maintenance management, vendor contract negotiation, budget management, safety compliance (OSHA/ADA/EPA), construction oversight, crisis management, blueprint reading
Preferred skills
Facilities management experience, knowledge of leases, strategic planning
Technologies
CAD, Excel, online order systems
Responsibilities
Develop 5-year capital plans, oversee preventative maintenance programs, manage property operating expenses, conduct daily property inspections, lead maintenance staff, ensure public safety and security, resolve escalated customer complaints, manage third-party service providers
Seniority
Director, strategic oversight & hands-on leadership