RMA Associate
Core
Receive, decontaminate, triage, and transact returned medical devices and diagnostics products while ensuring compliant quarantine and recall handling.
Role type
Senior IC reverse logistics associate (regulated environment)
Builds
Accurate inventory records and financial touchpoints for returned products
Domain
Life sciences / Medical technology / Reverse logistics
Required skills
Reverse logistics operations, ERP/WMS systems, decontamination SOPs, quarantine/recall procedures, inventory reconciliation, data entry accuracy
Preferred skills
Medical-device experience, ISO 13485/FDA UDI knowledge, QMS tools, financial literacy for AR/AP flows, shipping documentation
Technologies
SAP, Oracle, NetSuite, Infor, barcode scanners, Excel/Sheets
Responsibilities
Segregate and log daily returns by category; identify and quarantine field-recall products; process return transactions across ERP databases; verify warranty status and apply service fees; participate in physical inventories and cycle counts
Seniority
Mid-level, hands-on IC